Adobe elements 2018 freezes with spinning wheel of death when working with Motion Titles

Report · Sep 06, 2018

I have had this problem ever since installing Premiere Elements. I though support had solved the problem by deleting the preferences, but then it started again. I then deleted the preferences myself and it was fine for a while, but then started again. It's not even during the same actions. I can be editing a Motion Title with no problems for a while, then it will suddenly freeze. Or, like just now, it happens straight away after dragging and dropping a Motion Theme.

Is Elements having trouble with Mac OS High Sierra still? (10.13.6) I went back to support chat, but each time I have it's been closed.

Anyone else experiencing this?

Report · Sep 06, 2018

Others have reported various challenges with High Sierra here. Assuming you have Premiere Elements 2018, the best solution is with Adobe support chat sessions.