Adobe Elements freezes as soon as I add any video

[yyaux]

I press on trim a video clip, choose 3 videos. The videos are added. As soon as I click on any button afterwards, the whole program freezes and never unfreezes again. I have to close it by force. What is going on?

[Steve Grisetti]

Where does this video come from?

Open the video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the complete report and paste it to this forum. With this complete report we'll be better able to advise you how to proceed.

[Bill Sprague]

Along with Steve's request, more background would help?

What version?  Is it a trial? Has it worked before?  What computer and operating system are you using?

[yyaux]

I have solved it. I dont get it why nobody in the forums and in the whole internet came up with the most obvious solution to this (it took me a whole week to find out what the issue was). So the issue was simply that the framerate was too high. Premiere Elements only accepts a framerate up to 120 fps. Everything above makes the program crashed.

[Steve Grisetti]

Exactly what we were considering, yyaux. But even Sherlock Holmes can't solve a mystery without a clue or two.

Nonetheless, glad you're up and running.