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I purchased the software combo and have activated Adobe Photoshop. Now I am trying to use Premiere Elements, but it appears it did not activate with Photoshop. I only have one redemption code and one serial number. The serial number works for Photoshop, but not for Premiere Elements. When trying to use Premiere Elements, I have access to the the first 2 tools, but the Video Editor asks for activation. Is this normal? Do I need to purchase something to make the video editor work?
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This is the Acrobat Online forum.
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Are you sure you bought both programs as it requires two serial numbers even if its a combo.
Post screenshot or link to the store?
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Did you buy from Adobe, or another vendor?
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
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This has an odd feel! Adobe has been selling only the 2023 version since October of 2022. If this is a recent purchase, it came from a third party. Who did you buy from and what did they say they were selling?