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ADOBE PHOTOSHOP ELEMENTS AND PREMIERE ELEMENTS 2022

New Here ,
Apr 12, 2023 Apr 12, 2023

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I purchased the software combo and have activated Adobe Photoshop.  Now I am trying to use Premiere Elements, but it appears it did not activate with Photoshop.  I only have one redemption code and one serial number.  The serial number works for Photoshop, but not for Premiere Elements.  When trying to use Premiere Elements, I have access to the the first 2 tools, but the Video Editor asks for activation.  Is this normal?  Do I need to purchase something to make the video editor work?

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LEGEND ,
Apr 13, 2023 Apr 13, 2023

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This is the Acrobat Online forum.

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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Are you sure you bought both programs as it requires two serial numbers even if its a combo.

Post screenshot or link to the store?

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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Did you buy from Adobe, or another vendor?

 

If Adobe, ask support to check your account

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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This has an odd feel!  Adobe has been selling only the 2023 version since October of 2022.  If this is a recent purchase, it came from a third party.  Who did you buy from and what did they say they were selling?

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