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Adobe Premeire elements 2021 crashes trying to update 2021.1

New Here ,
May 05, 2021 May 05, 2021

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Stuck in a loop.

Install APE 2021, and statt

Immediately takes over whole screen and keeps getting stuck at and update iavailable

after multiple crashes, lockiup and killing the task I can finallyget the drop down on the update to install

80% complete and update fails

APE is now corrupt and I have to start from the beinning reinstalling orignal

rinse and repeat.

 

HELP

 

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Crash , Error or problem , Performance

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correct answers 1 Correct answer

New Here , May 05, 2021 May 05, 2021

Problem resolved by downloading APE with update instead of installing from disk.

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New Here ,
May 05, 2021 May 05, 2021

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Problem resolved by downloading APE with update instead of installing from disk.

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Explorer ,
Nov 23, 2021 Nov 23, 2021

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This is not a correct answer in my case.

 

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Explorer ,
Nov 23, 2021 Nov 23, 2021

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I am trying to update from App. Starting the app in normal way causes the update offer to appear on screen. The button to update including the option arrow alongside it changes like it should when clicked but the update does not start. The screen locks up. Even the Task Manager becomes inaccessible. 

Other programs will run, but elements is stuck.

Cannot clear the update offer panel, so cannot run the application in its present version.

Very poor support from Adobe.

 

 

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New Here ,
Feb 03, 2022 Feb 03, 2022

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I have exactly same problem as Alan:

 

'I am trying to update from App. Starting the app in normal way causes the update offer to appear on screen. The button to update including the option arrow alongside it changes like it should when clicked but the update does not start. The screen locks up. Even the Task Manager becomes inaccessible. 

Other programs will run, but elements is stuck.

Cannot clear the update offer panel, so cannot run the application in its present version.

Very poor support from Adobe.'

ANY ANSWERS PLEASE

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Community Expert ,
Feb 03, 2022 Feb 03, 2022

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When the update inside the program doesn't work the only way you will be able to update is what is marked as correct

 

Download the 'trial' and enter your serial number to activate
https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html

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New Here ,
Feb 03, 2022 Feb 03, 2022

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John, thank you very much for this swift and helpful reply.

Last night I re-downloaded the entire program and all seems to be fine now.

But this is a really poor show from Adobe!

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