Adobe Premiere Elements 11 - stopped working. Please can anyone help resolve this?

[milanp91758702]

This was working a few months back and now whenever I attempt to capture video from my DV Camcorder I get the pop up shown below. I checked and ensure that my setting were for DV and PAL:

EventLog has these details:

Is there anything I can do to overcome this.

1. I have uninstalled my App twice and reinstalled to no avail

2. I have the latest version of QuickTime 7.7.9

3. OS is Windows 10

Thank you in advance - hope someone can help me resolve this.

-

[Steve Grisetti]

Which graphics card do you have?

[milanp91758702]

Hi Steve

My Video/Graphics card is nVidia GeForce 750 ti (4gb)

Cheers

Milan

[Steve Grisetti]

nVidia drivers have been causing problems with a number of Adobe programs.

Go to the nVidia site and ensure that you have the latest drivers and that these drivers are post-2017.

[milanp91758702]

Hi Steve,

Updated the drivers to post-2017 - Version 382.53 WHQL ~ Date 2017.6.9

Restarted PC and still not working after selecting DV from options!! 😞

[Steve Grisetti]

I don't know why you would have this problem with Windows 10.