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Adobe Premiere Elements 15 - Update your browser

New Here ,
Jul 06, 2024 Jul 06, 2024

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I have spent days trying to get someone at Adobe to help with this with no joy, been hung up on, ignored and so ill try here.

I deactivated Adobe Premiere Elements 15 as i was replacing my mobo, did that and installed Adobe Premiere Elements 15 again, go to activate it again and get this message.

Update your browser
To use Adobe services, please update your Adobe applications, operating system, and browser to the latest versions

 

I have tryed all advice i have found on Adobe website and anyware in the net, nothing works. So will try one last time here.

 

I know it is older s/w but i payed for it and i liked it and i want to use it!  I would have considered upgrading to the new version if it was not for the absolute rubbish support Adobe has provided. 

 

I dont know how a company can treat its coustomers so badly and still be in buisness. 

 

Steven

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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there is no support for E15 its too old.

Adobe only gives support for 2023 and 2024.

 

Did you make the register entry?

 

Update your operating system to work with Adobe apps

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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Ann's link emphasises Internet Explorer and Windows 10.   With Windows 11, I use Chrome for a browser and have had no trouble with current Adobe software.   What browser are you using?  Can you try a different one?

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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It also refers to W11

 

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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quote

It also refers to W11

 


By @Ann Bens

 

Ann,

 

I don't see Windows 11, only through 10.

 

BillSprague_0-1720405502914.png

 

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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Click on Windows Update FAQ.

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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Click on Windows Update FAQ.


By @Ann Bens

 

Thanks!

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