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Adobe Premiere Elements 2019 Crashes on Startup on Windows 10

Explorer ,
Jan 01, 2023 Jan 01, 2023

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When I run Adobe Premiere Elements 2019, it opens a window and gives me a choice of launching the organizer, the photo editor, or the video editor. If I try to open these, it shows a message saying that it is opening the workspace, but then gives up after a few seconds without ever opening another window.

I've also tried launching the video editor directly from "C:\Program Files\Adobe\Adobe Premiere Elements 2019\PremiereElementsEditor.exe", but it never opens a window and disappears from TaskMgr after a couple of seconds.

Other things that I've tried that didn't help:

- I ran Windows Update and updated all the optional drivers.

- I tried running the PremiereElementsEditor as administrator.

- I removed all folders/files in C:\Users\Joseph\AppData\Roaming\Adobe\Common to get rid of any corrupted media cache files.

- I downloaded the Adobe Premiere Elements 2019 and reinstalled it.

- I double-clicked a project file; it gives Premiere Elements as an option but the program still doesn’t open.

Meanwhile, I can successfully launch the other Adobe softwares: Photoshop Elements 2014, Adobe Dreamweaver 2021, Adobe Illustrator 2022. The Adobe Create Cloud Desktop sometimes gives an error when I try to load it, but it seems like it shouldn't be needed for Premiere Elements.

Is there anything else I can try to get Adobe Premiere Elements 2019 to launch?

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correct answers 1 Correct answer

Explorer , Jan 04, 2023 Jan 04, 2023

In case this helps anyone else, I'd like to share the eventual solution. What finally worked was doing an uninstall and reinstall of Adobe Premiere Elements 2019. Actually, I had already tried that previously. But this time, when I did the uninstall, I chose the option to also remove all the options and preferences settings. When I tried the uninstall/reinstall before, I did the less thorough version of the uninstall, where it retains your options for later use in case you ever do a reinstall. I

...

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Community Expert ,
Jan 01, 2023 Jan 01, 2023

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First try right-clicking when you launch the program and selecting Run as Administrator.

 

If that doesn't do it, go to the AMD, nVidia or Intel web site and ensure your graphics card has the latest driver. Windows Updates don't always provide it.

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Explorer ,
Jan 01, 2023 Jan 01, 2023

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Hi Steve,
Thanks for the suggestions. Run as Administrator doesn't help. The display card is Intel(R) UHD Graphics 600. I just went to Intel and downloaded the latest driver (31.0.101.2115), installed and rebooted. Unfortunately, Premiere Elements 2019 still crashes immediately every time I try to run it.

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Community Expert ,
Jan 01, 2023 Jan 01, 2023

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If you have nvidia

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia

 

There are also intermittent reports that the newest driver is not always the best driver
due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

This is about Premiere Pro, but the nvidia driver is the same for Premiere Elements
As noted in https://community.adobe.com/t5/premiere-pro-discussions/bad-performance-with-high-end-gpu/td-p/13456...
The last Nvidia driver that is known stable and usable at this time is the 517.40 Studio
driver. The later ones have been a mess for many users even in Resolve. So ... go to their site,
the 'older drivers' list, and do a clean install. That may help some.

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Explorer ,
Jan 01, 2023 Jan 01, 2023

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Thanks John T Smith,

It turns out I have an Intel(R) UHD Graphics 600, and updating to the latest driver from the Intel site didn't help. I wonder if there are any other configuration options that I can change? Thanks for any further suggestions.

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Explorer ,
Jan 04, 2023 Jan 04, 2023

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In case this helps anyone else, I'd like to share the eventual solution. What finally worked was doing an uninstall and reinstall of Adobe Premiere Elements 2019. Actually, I had already tried that previously. But this time, when I did the uninstall, I chose the option to also remove all the options and preferences settings. When I tried the uninstall/reinstall before, I did the less thorough version of the uninstall, where it retains your options for later use in case you ever do a reinstall. I suppose there must have been some kind of corruption that wasn't getting cleared out by my previous uninstall when it retained my options.

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