• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Premiere Elements 2020 - cannot bring in a jpg image via Add Media

New Here ,
Apr 27, 2020 Apr 27, 2020

Copy link to clipboard

Copied

Hi Adobe Support. I recently purchased & installed Premiere Elements 2020. I am trying to add media but I'm getting an error message, can you please help.
I've clicked onto Add Media, navigated to the folder in question and clicked on the image I wish to bring in, (a JPG image approx 130kb) with the following error message: The importer reported a generic error.
The image opens in many other programs without fault. I have included a screenshot, if that helps?
Any help appreciated. Regards, Nick. 
Adobe Premiere Elements 2020 add media Error Message.jpg

TOPICS
Import

Views

303

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Apr 27, 2020 Apr 27, 2020

Try opening it in Photoshop Elements and save a copy of it.  See if that works.

Votes

Translate

Translate
Community Expert , Apr 27, 2020 Apr 27, 2020

I'm with Bob. This may be, for instance, a CMYK JPEG, which doesn't work in Premiere Elemetns.

Saving it as a new JPEG will make it a RGB JPEG.

Votes

Translate

Translate
Community Expert ,
Apr 27, 2020 Apr 27, 2020

Copy link to clipboard

Copied

Try opening it in Photoshop Elements and save a copy of it.  See if that works.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 27, 2020 Apr 27, 2020

Copy link to clipboard

Copied

I'm with Bob. This may be, for instance, a CMYK JPEG, which doesn't work in Premiere Elemetns.

Saving it as a new JPEG will make it a RGB JPEG.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 06, 2022 Jan 06, 2022

Copy link to clipboard

Copied

LATEST

THANK YOU SO MUCH - this was the solution. I have always been stymied by how some jpg files will import and others will not. Opened the files in Corel Photo Paint and then exported them again as RGB instead of CMYK.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines