Adobe Premiere Elements 2020 Keeps Freezing!

[Montages by Austin]

I have Adobe Premiere Elements 2020. Whenever I am adding transitions it will freeze. The program will not save. It also won't close. The only way to fix it is to restart my PC. After that it will freeze up again after a few minutes.

[Steve Grisetti]

What operating system are you running? If Windows, have you manually gone to the AMD, Intel or nVidia web site and ensured you have the latest driver for your graphics card rather than trusting Windows to provide it?

Finally, which processor do you have with how much RAM and how much free space on your hard drive?

[Sherrie5CEA]

I am having the same problem.  I actually purchased a new computer with much greater power than what was listed for adobe premier elements specifically for video editing - HP Envy Desktop - 10th Gen Intel Cor i7  GeForce GTX 1660 Super;  Windows 10 recently updated.    I have 32 gb ram, 31.9 is useable.  Please help

[Bill Sprague]

Sherrie5CEA,

From the Help menu, select Online Support.   It goes to a website where you can start an online chat with Adobe techs.  They will trouble shoot your computer.   (It is probably a video driver).  

You can go to the same website with this link:  https://helpx.adobe.com/support.html

There is a round icon with a box in it in the lower right corner.  That is a shortcut for starting a chat.

[Sherrie5CEA]

I spent 2 hours on a chat yesterday, the tech had access to my computer,
She unchecked one box in preferences then rechecked it. It worked after
that for a short while. But this morning it crashed very quickly. I tried
the thing the tech did yesterday and it didn't change a thing. It freezes
with any transition. When I first open a project it lets me put in a few
transitions then freezes. Just now, however, It froze with the first
transition I tried to put in.

I have a new computer
HP Envy Desktop - 10th Gen Intel Cor i7
32 gb ram
GeForce GTX 1660 Super
cpu @2.90 ghz
64 bit OS, x64 based processor


Gratefully,

Sherrie Lee Lucia
520-269-2282

[Gaurav__Gupta]

You are facing this issue with any transition or with a specific transition?

Can you please share the system specs with us like GPU on your machine, OS, RAM, Hard disk, processor?

[Sherrie5CEA]

It freezes with any transition. When I first open a project it lets me put
in a few transitions then freezes. Just now, however, I froze with the
first transition I tried to put in.
I spent 2 hours on a chat yesterday, the tech had access to my computer,
She unchecked one box in preferences then rechecked it. It worked after
that for a short while. But this morning it crashed very quickly. I tried
the thing the tech did yesterday and it didn't change a thing.

I have a new computer
HP Envy Desktop - 10th Gen Intel Cor i7
32 gb ram
GeForce GTX 1660 Super
cpu @2.90 ghz
64 bit OS, x64 based processor

Gratefully,

Sherrie Lee Lucia
520-269-2282

[Gaurav__Gupta]

As discussed, The issue has resolved after reinstallation.

Let us know here in case you face this issue again.