Copy link to clipboard
Copied
Hello dear community i need your help
II activated adobe premiere elements 2021 video editor today.
My workspace is unrecognizable by horizontal green stripes. How can the error be fixed?
Copy link to clipboard
Copied
That is probably a graphics drive issue.
What graphics card and what driver number do you have?
Copy link to clipboard
Copied
Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
AMD/ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family