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Adobe Premiere Elements 2023 free trial video editor not opening/loading

New Here ,
Jul 20, 2023 Jul 20, 2023

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When i downloaded Elements 2023 with the free trial i tried opening the video editor it start loading when it is finished it just doesn't open can someone help?

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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New Here ,
Jul 20, 2023 Jul 20, 2023

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windows and Cpu AMD ryzen 5 5600x 6-core processor ram 16gb 2k mhz motherboard i forgot and gpu Amd Radeon rx 6900 XT

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LEGEND ,
Jul 20, 2023 Jul 20, 2023

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First go to the AMD site and ensure you have the latest driver installed for your graphics card. 

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New Here ,
Jul 20, 2023 Jul 20, 2023

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okay

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New Here ,
Jul 20, 2023 Jul 20, 2023

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it opened but it closes after like a few seconds i updated driver and restarted still didn't work

 

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LEGEND ,
Jul 23, 2023 Jul 23, 2023

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That fixes it the vast majority of the time.

 

I guess you'll need to contact Adobe tech support via chat.

https://helpx.adobe.com/contact/what-contact-options.html

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