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Adobe Premiere Elements and Intel HD Graphics 3000 Freeze

Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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I confidently purchased Adobe Premiere Elements 2023 after using Adobe Premiere Pro CC 2022 as an educator, teaching video production. Now retired, I am using the same laptop to create family documentaries.  There was no problem until I tried to export a 1 hour project. The system froze and after painful research discovered that Premiere Elements 2023 is allergic to the Intel HD Graphics 3000 system onboard.  I am wondering how Adobe Premiere Pro CC 2022, a more advance product worked and not the inferior Adobe Premiere Elements 2023. How did the Adobe installation not highlight this incompatibility?

I would like to know if I can purchase, ideally exchange Adobe Premiere Elements 2023 for and older version that will work with my fixed hardware.

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Freeze or hang

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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1 - PrElements 2024 is now out and Adobe does not sell old versions

 

2 - Be sure your device driver is up to date

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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Hi John,

 I really appreciate your feedback and have been exploring the links you shared.

I have attached my basic specs just in case I overlooked something.

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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You didn't write much about your computer.  Is it possible that you ran out of disk space?  Premiere Elements seems to need a lot for temporary files during export.  

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Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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Hi Bill,

Thank you for your response. Please find my computer specs attached.

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Adobe Employee ,
Nov 15, 2023 Nov 15, 2023

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Please check if GPU acceleration is enabled in Premiere Elements by going to Preferences. You can also check if your GPU is supported in Premiere Elements 2023 by going to Preferences > General tab. You can find the list of recommended GPU cards here: www.adobe.com/go/pregpu

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LEGEND ,
Nov 18, 2023 Nov 18, 2023

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I am sorry to tell you this, but the integrated graphics inside a second-gen Intel Core I-anything CPU does not support (nor ever supported) GPGPU processing at all. All the rendering goes directly to the CPU, which is often far too weak to process any decent-quality video in an editing program. In your case, both the CPU and the RAM got completely maxed out, resulting in freezing.

 

There is nothing that you can do about this problem.

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