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Adobe Premiere Elements is not letting me import files I used to be able to import!

New Here ,
Sep 25, 2021 Sep 25, 2021

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I really hope someone can help me, I tried reaching out to Adobe and was told I had to pay them, even though I paid for the product. I use Adobe Elements 2018... and I used to be able to import these files; WAV files, photos downloading from Google images. But now, I get an error message saying 'this type of files is not supported or the required codec is not installed'

 

Now, I never got this problem before, but I recently got a new PC and re-installed the program, and the issue has been happening since then! I am not sure how to fix this issue or how to install these required codecs! PLEASE HELP!

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Community Expert ,
Sep 25, 2021 Sep 25, 2021

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1 - your version is no longer supported by Adobe, version 2021.3 is current

 

2 - be VERY careful installing codecs, since 'some' sites have downloads that include malware

 

WAV and JPG are very standard, so I'm not sure why you are having a problem with either

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Community Expert ,
Sep 26, 2021 Sep 26, 2021

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With more information about your files, there might be answers.  Are you familiar with the free program MediaInfo?

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