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After installing the update ( 22.12.2023) the application cannot be launched

New Here ,
Dec 22, 2023 Dec 22, 2023

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After installing the update ( 22.12.2023) the application cannot be launched

The following text appears:
"Loading the Adobe Premiere Elements editor workspace is in progress..."
and after a few seconds the text disappears and the application does not start..

How to proceed?
What's wrong?
The installation of the update was correct, no error message.

TOPICS
Error or problem

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correct answers 2 Correct answers

Community Expert , Dec 22, 2023 Dec 22, 2023

What version are you using?  Do you have the serieal number?

 

If it is the 2024 version and you have the serieal number, I would delete the application using the operating systems tools.  Then I would download a fresh version and install it.  

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New Here , Dec 22, 2023 Dec 22, 2023
Thanks, it's already been resolved with Adobe Support.
Eventually the product was reinstalled..Yes Premiere Elements 2024

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Community Expert ,
Dec 22, 2023 Dec 22, 2023

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What version are you using?  Do you have the serieal number?

 

If it is the 2024 version and you have the serieal number, I would delete the application using the operating systems tools.  Then I would download a fresh version and install it.  

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New Here ,
Dec 22, 2023 Dec 22, 2023

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LATEST
Thanks, it's already been resolved with Adobe Support.
Eventually the product was reinstalled..Yes Premiere Elements 2024

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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