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After installing the update ( 22.12.2023) the application cannot be launched

New Here ,
Dec 22, 2023 Dec 22, 2023

After installing the update ( 22.12.2023) the application cannot be launched

The following text appears:
"Loading the Adobe Premiere Elements editor workspace is in progress..."
and after a few seconds the text disappears and the application does not start..

How to proceed?
What's wrong?
The installation of the update was correct, no error message.

TOPICS
Error or problem
198
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correct answers 2 Correct answers

Community Expert , Dec 22, 2023 Dec 22, 2023

What version are you using?  Do you have the serieal number?

 

If it is the 2024 version and you have the serieal number, I would delete the application using the operating systems tools.  Then I would download a fresh version and install it.  

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New Here , Dec 22, 2023 Dec 22, 2023
Thanks, it's already been resolved with Adobe Support.
Eventually the product was reinstalled..Yes Premiere Elements 2024
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Community Expert ,
Dec 22, 2023 Dec 22, 2023

What version are you using?  Do you have the serieal number?

 

If it is the 2024 version and you have the serieal number, I would delete the application using the operating systems tools.  Then I would download a fresh version and install it.  

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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New Here ,
Dec 22, 2023 Dec 22, 2023
LATEST
Thanks, it's already been resolved with Adobe Support.
Eventually the product was reinstalled..Yes Premiere Elements 2024
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines