Audio Issues

[Willard2869921484ek]

Hey there, I have a problem. I have Premiere Elements 12 (old I know) and I'm trying to edit something that involves movies. The picture is crisp as it should be but the audio has a weird glitch going on. the foreground audio (like the dialogue or lead singers) is either low or completely gone, but I can hear the background stuff (like the music, some sound effects, and background voices/singers). In short, it's not picking up all the audio properly. And there's nothing wrong with the movie file itself, I checked before importing it into the project and the audio is as crisp as the video quality, so I know it's my program

I know this is a very unique and weird problem and a solution might be difficult to find but if anyone can help me that would be very much appreciated. Thank you

[John T Smith]

Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download
.
Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

[Willard2869921484ek]

Here's the video file I was trying to edit 

[Bill Sprague]

In the audio section it says you have 6 channels.   Premiere Elements doesn't do that well.  If it were me, I would try to convert your source video to stereo using the free program called Handbrake.  

[Willard2869921484ek]

Will converting using that program make the visual quality drop at all? Even a little?

[Bill Sprague]

Will converting using that program make the visual quality drop at all? Even a little?

By @Willard2869921484ek

In theory, maybe a little.  Practically, you won't see it.  Since it is free, you should try it and post the results here.  

This will help:  https://www.youtube.com/watch?v=xlvxgVREX-Y

[John T Smith]

https://handbrake.fr/ open source transcoder/converter is free

Try the conversion and you will see what the converted file looks like