Audio not working

[adambarnes2011]

Hello

When I load a file into premiere elements the audio does not work. I had the same problem a few years ago and now I have come back to it I have the issue again.

The audio works on all other programs, it's just premeire element which is causing trouble.

The fix everyone suggests is that I must have a hardware setting that is wrong. So note that I have tried all the available default outputs with preferences/audio hardware and none work.

I can render out the file and it plays in all other programs but when I load it back to premere there is no sound playing but I can see the EQ.

I can render out just the audio and the audio works in all other programs but not premiere (I did that as a WAV file.

Please help

Many thanks

Adam

I want to try and render it out outside of premiere elements but I don't have media encoder so i can't check if that will fix it.

Why is premiere doing this? Why won't it play any sound at all?

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

[adambarnes2011]

Hi Peru Bob

Thanks for your input but I'm not into downloading something. Happy to show Screen shots or video of something specific 🙂

[Ann Bens]

Mediainfo is perfectly safe to download and to install 

Besides its a recommended tool to use when editing video.

[adambarnes2011 · Accepted solution]

I just reinstalled Elements and that fixed it so there must been a problem with the install.

Thanks for your help

Adam