We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
I have Premier Elements 2018. When I import a video from my Motorola G7 Android phone, the audio and video are in sync until I make a split in the video and delete the unwanted portion (in this case the first minute of a 5 minute video), then the audio and video are out of sync. How do I resolve this?
Copy link to clipboard
It is only a guess, but the problem is probably that the phone records with a variable frame rate and that version of Premiere Elements wasn't good with variable frame rates. (Video cameras don't do that.)
There are two ways of finding out. You can download and install a free trial of the newest version that is much better at phone video. Or you can use (the free) MediaInfo to post a screen capture of what's in the video file. The last choice is to use (the free) Handbrake program to convert your files to a more editable format.
Thanks for reaching out. I agree with @whsprague. There is a possibility that you may get sync issues with Adobe Premiere Elements 2018 if the media file has variable frame rate.
Please share the details asked by the expert above. It will help us analyze what could have caused the issue.