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Bose 35 headset not working with Elements 2021 on Mac M1

New Here ,
Jun 30, 2022 Jun 30, 2022

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Hello, I am having trouble using my Bose 35 headset with Premier Elements 2021. When I add it to output, the sound of the recording is in slow motion. When I change the Default Audio Input to "No Input" I cannot control the sound volume on my computer (Macbook Pro M1) Please advise. Thanks.

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Audio , Error or problem

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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You asked the same question in another topic.  I have a Bose headset and have not had your issue.  Nor do I  recall ever seeing your question on this forum so my guess is that you have something unique in your system.   So my answer, repeated below, is to try to contact Adobe techs.  

 

"If you are using a current version and since the M1 is relatively new, I think you should try starting an online troubleshooting session with Adobe.   https://helpx.adobe.com/contact.html?rghtup=autoOpen "

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New Here ,
Jul 08, 2022 Jul 08, 2022

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Sorry, I misunderstood you. The link you gave me is for a page with many links and I wasn't sure which one to pick. I thought maybe you meant open a new ticket, which is what I did here.

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New Here ,
Jul 08, 2022 Jul 08, 2022

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There are too many links on this page and I can't find one that says tech support https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Jul 09, 2022 Jul 09, 2022

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In the lower right there should be a box titled "Adobe Virtual Assistant".  Start a texting conversation inside that box where it says "Type your message here"

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