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Can't activate Premiere Elements 13

New Here ,
Apr 04, 2024 Apr 04, 2024

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When I try to run my copy of Adobe Premiere Elements 13, I get an error that it's running on too many computers.  I've ony used it on this one computer.  

I hit the button to enter my key, enter my purchased key and it prompts me to sign in with my Adobe I which I do.

It then tells me that "we're unable to validate the serial number" and the Customer Support link takes me to an Adobe Genuine Software page basically accusing me of piracy. 

How do I activate Premiere Elements 13 with my purchased key?

Thanks

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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When did you purchase it and from where?

 

 

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New Here ,
Apr 05, 2024 Apr 05, 2024

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Directly from Adobe in 2015.  I've chatted with support, they told me the activation server no longer runs, offered me a monthly subscription to Premiere Pro.  I edit about 10 minutes of video a month so I'll just 'Resolve' to use something else.  I don't care how old the software is, it still did the job I needed it to do.  They should have simply given me a key that didn't require activation if they don't care about that software anymore.

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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Have you changed the operating system or any major hardware since the original installation?

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New Here ,
Apr 05, 2024 Apr 05, 2024

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Nope

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