can't deactivate - hard drive failed

Report · Feb 19, 2020

Hi,

I'm trying to deactivate a PC for my Premiere Elements 15 that I have - the hard drive failed on the computer and I can't deactivate it that way. I've tried going to Adobe Customer Care (via the virtual assistant) and keep getting "Sorry, we're closed. Please visit again." So, I can't re-install PE15 on my new PC. Help?

Bill

Report · Feb 19, 2020

Report · Feb 19, 2020

I can't see the full URL in your screenshot. Can you repost the URL as text only?

Report · Feb 19, 2020

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...