• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't import a 30MB .TS file: "Add Media Failure / The importer reported memory errors"

New Here ,
Oct 19, 2021 Oct 19, 2021

Copy link to clipboard

Copied

Running Adobe Premiere Elements 2019 (v 17) on Win10 x64.

Trying to import .TS files for editing.

No matter what size file I pick - from 300MB down to 30MB - Premiere Elements pops up the window 

Add Media Failure - The importer reported memory errors

This machine has 16GB RAM and Premier Elements is the only application running. 

How do I fix this? I'd really appreciate an advice. Thanks!

Yanna5E9F_0-1634692594129.png

 

TOPICS
Error or problem , Import

Views

553

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 19, 2021 Oct 19, 2021

Copy link to clipboard

Copied

BTW, here's the MediaInfo about the file I'm trying to import. Does it help identify the problem?

YannaK_0-1634694620272.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 19, 2021 Oct 19, 2021

Copy link to clipboard

Copied

The internet suggests that "The TS file format is used primarily to save streamed or broadcast video."  Premiere Elements is more narrowly focused on files from common cameras.  Suggestions online are that you need to convert the .ts file to a more common MP4.  Two free programs that should do that are Handbrake and VLC.   

 

Reference:  https://www.dumbofab.com/resource/convert-ts-to-mp4-free.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

Thanks Bill, I've used VLC to convert the.TS files to other formats, but Premiere Elements still refused to import them.

I tried to upload my GoPro files (which Premiere Elements used to import w/o problem), and it barfed.

Finally, I tried to open a .prel project file that I did with with this Premiere Elements installation on this very computer, and look what I got:

YannaK_0-1635002365399.png

 

[It] won't even open its own project file. 

I'll try to reinstall as I don't have any other ideas.

 

Note: Edited by moderator

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

You don't import a .prel file.

You double click on it and it will open Premiere Elements.

 

It is a project file, not a media file. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

LATEST
quote

I've used VLC to convert the.TS files to other formats, but Premiere Elements still refused to import them.

 


By @Yanna K

 

Can you post the MediaInfo information of the file(s) that didn't import?

 

Have you tried Handbrake?

Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines