Can't import files

[NarlyNarwhal6]

I just got a new PC and Installed Adobe premiere elements 2019.  I got some files from OBS (which are flv files) and tried to put them on adobe.  I got the message of "this type of file is not supported, or the required codec is not installed."  So naturally i converted them to mp4 using VLC media player.  I converted them to H.264 + mp3 (MP4) at first.  I got the same message.  So i tried to change them to H.265 +MP3 (MP4) and i still got the same message.  I have a higher resolution screen so i thought it might be different.  So in Adobe, i changed the project setting a couple of times and it still didn't work.  However, I was able to add an mp3 to the editor and put it on the track not problem.

P.S I have an Intel i5-6600 3.3GHz processor and an NVIDIA GeForce GTX 1060 6gb

[Bill Sprague]

"I got some files from OBS"

What is OBS?  Can you use the free MediaInfo program and post the structure of the video files?

[NarlyNarwhal6]

OBS - Open Broadcaster Software - It records gameplay and audio for streaming and for youtube.

Here is the MediaInfo for one of the .flv clips from OBS

[Steve Grisetti]

Here's how to post a more complete MediaInfo report.

Using MediaInfo - YouTube

[Bill Sprague · Accepted solution]

Narly,

Premiere Elements seems ti be aimed at people using consumer cameras to record home video and has the codecs to do that.  Streaming and screen capture systems seem to need codecs for high compression to deliver content smoothly.  Premier Elements can be lacking for that process. 

The usual workaround is use the (free and capable) Handbrake program to convert the captured video to more common footage.  The most comparable seems to contain H.264 in an MP4 container file. 

This tutorial should give you an overview and starting point for Handbrake:  Converting videos with Handbrake - YouTube