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Can't import PSD files after update

Explorer ,
Sep 05, 2023 Sep 05, 2023

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I am using Premeire Elements 2020 and Photshop 2023. I am not sure what happned with Photoshop about a month ago, but I can no longer import any PSD files into Elements. I get the "importer reported a generic error" message, which is not at all helpful. Files I created before will still import fine. If I open an old file and resave it, it will not import. I have checked all the colorspaces and I can't find any difference in the files that will and the ones that won't import. If I make a PNG file, that will import fine, but not the native Photoshop file. Can anyone help? 

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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To test this I created a 16 bit PSD from a RAW in Lightroom Classic.   From there I imported it into both Photoshop and Premiere Elements 2023.  I can't try Photoshop Elements 2020 because I no longer have it.  

 

Where did the PSD files come from that you can't import?  Can you post a sample here for me to try?

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Explorer ,
Sep 05, 2023 Sep 05, 2023

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Thanks, I appreciate you looking at this. I am using Elements 2020 and the full version of Photoshop 2023. The file is one I created in PS. It's attached along with another file that I can import. It's a very simple tranparent background with some black areas.

 

File Grid-Vert_Bars.psd will not import

File Grid-Vert.psd will import

 

I can't find the difference in these files that would cause this.

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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Both files imported and opened in Photoshop Elements and Premiere Elements 2023.  In Photoshop Elements, the backgrounds have the pattern that displays when it is clear and the bars are visible.   In Premiere Elements the both showed as entirely black when viewed on the timeline alone.  When put above a clip on Video 2 over Video 1, they display with the black bars as expected.   I see nothing wrong with the files.  

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Explorer ,
Sep 06, 2023 Sep 06, 2023

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Thanks for looking at this. I appreciate it. Does anyone around still have Elements 2020? I am baffled as to why all of a sudden these files don't work.

 

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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You looking for Photoshop Elements or Premiere Elements.  If the photo one, you might try posting the question in the Photoshop Elements forum.  This one is Premier Elements (video).  

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Explorer ,
Sep 06, 2023 Sep 06, 2023

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Premiere Elements 2020 is what I use. I have the full version of Photoshop 2023.

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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I have some PSD arrows, circles and boxes with transparent backgrounds I made in Photoshop a few years ago.  They have worked in all the versions of Premiere Elements I've used.  You might try the free trial of the current version to see if your files work better.   Something unusual is happening with your system and software but I'm out of ideas.

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Explorer ,
Sep 07, 2023 Sep 07, 2023

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I really do appreciate your help and time spent looking at this, but I think you've missed my point entirely. Everything I created in Photoshop before one month ago works just fine. Something happened with this very latest update to Photoshop that caused all the new files not to work. 

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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I did miss the point!  Twice!  First was which Photoshop, Elements or Creative Cloud.  Second was that you suspected a change (bug)  in Photoshop, not Premiere Elements.  I can try my Photoshop and see what happens.  Can you give me a brief list of the steps and tools you used so that I can try to duplicate the error?

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Explorer ,
Sep 08, 2023 Sep 08, 2023

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LATEST

I ended up just upgrading to Premiere Elements 2023 and it works fine now.
That leads me to believe it actually was an issue with Premiere and not
Photoshop, but that’s moot at this point. Thanks for the time spent trying
to track this down for me.
--
-----------------------------------------
[personal info deleted by mod] 
Shane Roney
Lima, Ohio

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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If you are on Windows I will GUESS that a Windows update has changed 'something' in how Windows interacts with that older version of Premiere Elements

 

What is your brand/model video adapter?

What happens fairly often is that an internal Windows component changes how the video system works and a new device driver is needed

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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Explorer ,
Sep 07, 2023 Sep 07, 2023

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If there was a windows issue, wouldn't that make all Photoshop files not import? My probalem is that everything created in Photoshop before about a month ago still works fine. I can import old files and there is no issue. All new files I create get that entirely unhelpful generic error. My experience and common sense leads me to think that something changed in the last Photshop update since that's the one thing that is now different. 

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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You need to go to the Photoshop forum to ask about a Photoshop problem

 

Photoshop ecosystem - Adobe Support Community

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