I am using Premeire Elements 2020 and Photshop 2023. I am not sure what happned with Photoshop about a month ago, but I can no longer import any PSD files into Elements. I get the "importer reported a generic error" message, which is not at all helpful. Files I created before will still import fine. If I open an old file and resave it, it will not import. I have checked all the colorspaces and I can't find any difference in the files that will and the ones that won't import. If I make a PNG file, that will import fine, but not the native Photoshop file. Can anyone help?
To test this I created a 16 bit PSD from a RAW in Lightroom Classic. From there I imported it into both Photoshop and Premiere Elements 2023. I can't try Photoshop Elements 2020 because I no longer have it.
Where did the PSD files come from that you can't import? Can you post a sample here for me to try?
Thanks, I appreciate you looking at this. I am using Elements 2020 and the full version of Photoshop 2023. The file is one I created in PS. It's attached along with another file that I can import. It's a very simple tranparent background with some black areas.
File Grid-Vert_Bars.psd will not import
File Grid-Vert.psd will import
I can't find the difference in these files that would cause this.
Both files imported and opened in Photoshop Elements and Premiere Elements 2023. In Photoshop Elements, the backgrounds have the pattern that displays when it is clear and the bars are visible. In Premiere Elements the both showed as entirely black when viewed on the timeline alone. When put above a clip on Video 2 over Video 1, they display with the black bars as expected. I see nothing wrong with the files.
Thanks for looking at this. I appreciate it. Does anyone around still have Elements 2020? I am baffled as to why all of a sudden these files don't work.
You looking for Photoshop Elements or Premiere Elements. If the photo one, you might try posting the question in the Photoshop Elements forum. This one is Premier Elements (video).
I have some PSD arrows, circles and boxes with transparent backgrounds I made in Photoshop a few years ago. They have worked in all the versions of Premiere Elements I've used. You might try the free trial of the current version to see if your files work better. Something unusual is happening with your system and software but I'm out of ideas.
I really do appreciate your help and time spent looking at this, but I think you've missed my point entirely. Everything I created in Photoshop before one month ago works just fine. Something happened with this very latest update to Photoshop that caused all the new files not to work.
I did miss the point! Twice! First was which Photoshop, Elements or Creative Cloud. Second was that you suspected a change (bug) in Photoshop, not Premiere Elements. I can try my Photoshop and see what happens. Can you give me a brief list of the steps and tools you used so that I can try to duplicate the error?
I ended up just upgrading to Premiere Elements 2023 and it works fine now. That leads me to believe it actually was an issue with Premiere and not Photoshop, but that’s moot at this point. Thanks for the time spent trying to track this down for me. -- ----------------------------------------- [personal info deleted by mod] Shane Roney Lima, Ohio
If there was a windows issue, wouldn't that make all Photoshop files not import? My probalem is that everything created in Photoshop before about a month ago still works fine. I can import old files and there is no issue. All new files I create get that entirely unhelpful generic error. My experience and common sense leads me to think that something changed in the last Photshop update since that's the one thing that is now different.
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