Can't make a back up catalogus

[birgit_5877]

hi, i tried to make a back up from my catagogus, but it does.t work. I tried the full back up and the incremental backu up. After I click 'save back-up', it starts preparing and does.nt go through.
Anybody have an idea what I can do? Thanks!

[Steve Grisetti]

Can you describe the steps you took to make the backup?

Also, are you backing up to an external hard drive?

[birgit_5877]

yes, thank you.

1. when I open adobe elements Organiser, they ask me if I want t make a back up
2. I choose back-up catalogus
3. Then Files are prepared and I get 2 options: full back-up and incremental back up. 
4. I tried both, (made a full back up before), but let's say I choose fulle back up
5. It starts counting 'mediasize' and I have to choose where I want to save the backup. I choose an external hard drive
6. I choose map 2024 and then the problem starts: 'a moment the bach-up is preparing'
7. After that it doesn't do anything anymore. I can only close the program and start all over..
   You have any idea what I can do?
8.  

[Peru Bob]

Do you have enough free hard drive space?

[birgit_5877]

thank you for your response. Yes, I think so. I use an external hard drive and it says there is 854 GB space. I'm not sure how much space I need