Can't open Premiere Elements 2019

New Here ,
Dec 27, 2021 Dec 27, 2021

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Hello
I need this fixed right now as I need it and paid for it.
I used it last week and today it wont open. I have also tried launching the application only - still does not work. 

It keeps loading and loading then the tab disappears.
How do I fix this? And where is the support chat?

 

Regards,
Andreas

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Adobe Community Professional ,
Dec 27, 2021 Dec 27, 2021

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First, this is not Adobe support, it is a space that is provided by Adobe for users to help each other

 

You need to provide details for anyone to help
Mac or Windows and exact version of the operating system
Exact Premiere Elements version
CPU brand and model and clock speed
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives

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Adobe Community Professional ,
Dec 27, 2021 Dec 27, 2021

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>used it last week and today it wont open

 

What about your computer has changed? Has Windows or Mac done an update?

 

Nobody can help without the DETAILS that you have not provided

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Adobe Community Professional ,
Dec 27, 2021 Dec 27, 2021

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The hardest thing to help with on this forum is when Premiere Elements stops working after a period of working well.  The program code does not change.   It forces a look at the computer itself that includes changes, updates and even pending failures.   The easist thing to do with the greatest results it a full uninstall followed by a fresh installation.   That will not effect existing projects.

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