A couple of months ago, all of the sudden I could not import video files created on my iPhone 11 using Adobe Elements Organizer. I am getting the error message: "the file is damaged or is in a format that cannot be included in elements organizer." I was able to use a 3rd party tool to export the video files from my iPhone to my workstation which worked (they are .MOV files). And I can play those video files using Windows media player with no issue. When I try to import the .MOV from my local folder I get the same Adobe error as one mentioned above. I downloaded the HEVC video extention (as part of the error message directed me to the Adobe site with those instructions.) I verified the HEVC extention has been installed and I am still getting the error. Help!
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