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Cannot install Premiere elements 2019

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hello

 

When i start the install, i get an error message telling me the operating system is not supported and/or my browser is not up to date. I have the a fully updated version of windows 10 x64, latest internet explorer 11, Edge.

 

Any ideas ?

Thanks in advance.

Anders

adobe fejl.jpg

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Community Expert ,
Aug 05, 2021 Aug 05, 2021

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Internet explorer is no longer supported.

Use a different browser such as Firefox.

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New Here ,
Aug 05, 2021 Aug 05, 2021

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I use Firefox as default browser and I encounter the very same error. New PC HP Z1 G8 with latest W10 updates... so the issue must be elsewhere. Maybe PE 2019 installation cannot recognize newest W10 versions ?

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Installing and setting firefox as standard browser did not fix anything.

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Community Expert ,
Aug 12, 2021 Aug 12, 2021

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Can you install 2021 trial?

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New Here ,
Aug 12, 2021 Aug 12, 2021

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As for my side, I can install the 2021 trial version without any glitch.

Once the 2021 trial version installed, I was able to install the 2019 version ! Apparently, this has something to do with Adobe Creative Cloud version... Once the 2021 version installed, former installer version using CC are unlocked.

Therefore, for simplifying end users (customers) job, maybe someone at Adobe could rebundle the installer for PE 2019, in order to match the latest IE and W10 versions. This would save a lot of time to your customers and keep them happy -hopefully.

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New Here ,
Oct 14, 2021 Oct 14, 2021

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This also worked for me - install the most recent version and then try installing the older one. 

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New Here ,
Aug 09, 2021 Aug 09, 2021

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Thanks for your response.

As i mentioned, i have edge(as it is standard in win10 now) and i do have it set as standard browser.

I doubt it will help anything to install a 3.rd browser, but im going to try and install firefox.

 

I should also mention that i tried downloding the latest adobe premiere installer, just to try another installer than the one on the disc, same results.

 

 

 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Fixed it by disabling the internet connection, doh ^^

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