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Cant change linked account or activate

New Here ,
Oct 14, 2023 Oct 14, 2023

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I am trying to change my linked email when I first click Video Editor shown in screenshot. when I click change account it takes me to google where it says im all set to close page and return to app. however the app just shows a white screen and I cant do anything. this is so frusterating.PE2.PNGPE.PNG

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LEGEND ,
Oct 14, 2023 Oct 14, 2023

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Try launching the splash screen by right-clicking and selecting Run as Administrator.

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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tried that already and that didnt work. seems to be an issue with the pop out browser window linking to the app itself...

 

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LEGEND ,
Oct 18, 2023 Oct 18, 2023

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What happens if you go to C:/Adobe/Adobe Premiere Elements 2023 and launch directly the PremiereElementsEditor.exe file?

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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the same thing.... i get sign in required it opens a browser tab and then says "im all set feel free to close tab and return to app" i never get logged in!! 

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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In my system, I can go to my Adobe account directly at:  https://account.adobe.com/.    On the right side of the page, half way down is a link for changing email.    I can get to the same place by opening Premiere Elements and selecting "Manage My Account" from the Help Menu.

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Hello Bill, This app is seriously messed up. I am logged in with the email that i dont want as its linked to a trial version. when i press manage account it opens a browser that takes me to the account i want to be logged in as. the emails dont even match!!!! Help!! Can I get a refund and just buy with this other account?

 

 

 PE7.PNGPE6.PNG

 

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html
-https://community.adobe.com/t5/account-payment-plan-discussions/how-to-return-non-subscription-adobe-software/td-p/13040970

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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You should also be able to get this fixed with Adobe.  Got to this link and type in "Agent".

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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