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Clear Cache doesn't appear to be working

Community Beginner ,
Nov 14, 2024 Nov 14, 2024

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I have a bunch of very large files in the Media Cache Files folder.   Within the Video Editor, I tried going to Edit > Preferences > Media and using the Clean Now button but the files are still present.  What am I missing?

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Community Expert ,
Nov 14, 2024 Nov 14, 2024

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Which version? OS?

Delete manually.

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Community Beginner ,
Nov 14, 2024 Nov 14, 2024

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Premiere Elements 2020 on Windows 10.

 

Thank you.

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Community Expert ,
Nov 18, 2024 Nov 18, 2024

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What kind of large files. They should be all very small.

Post screenshot with folder structure also showing.

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Community Beginner ,
Nov 18, 2024 Nov 18, 2024

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guitarjim_0-1731956216835.png

 

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Community Expert ,
Nov 18, 2024 Nov 18, 2024

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Those large files should not be there.

It should only be ims files only and no larger than 4KB.

I would delete some of the large files manually and see what happens.

 

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