Colors all mixed up in new premiere elements 2022

New Here ,
Dec 21, 2021 Dec 21, 2021

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Yesterdayday I purchased the program “Adobe Premiere elements 2022”. When I bring in an existing film the preview of the program is  unclear and only shows green and red colors, while the two colored images do not fall together. One way or another the basic colors are mixed up and when I export the film, these colors are still divided.

Please help me in what to do.

 

 

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Error or problem , Export , User interface or workspaces

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correct answers 1 Correct answer

Adobe Community Professional , Feb 08, 2022 Feb 08, 2022
Disregard issue in the title but try the solution. Issue with Adobe Premiere Elements during launch

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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Update your graphics card driver.

Either for Intel, Nvidia or AMD straight from the manufacturer.

 

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New Here ,
Dec 21, 2021 Dec 21, 2021

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Thank you Ann Bens. But I just updated my graphics card through the manuafacturers update site. There is no difference. The colors still mix up. See appendix first post. 

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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Might want to contact support over this.

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Ann Bens suggested that I contact Adobe support with my question. So far I am disappointed. The only answere I got was to update Premiere elements (which was  already updated) and update windows 10, which was alo updated by the manaufactures update. So I asked them again to come with more creative solutions, but so far no answere. Anyway I wait and hope someting will come out of this.

Hajo.

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Adobe Community Professional ,
Dec 29, 2021 Dec 29, 2021

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You have to be more persistent.

You are entitled to support.

If you have done what they asked, update everything, and it's still not working. They need to dig further.

Try support again and say a Community Professional sent you.

 

When no solution, ask for your money back.

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Hi ann,

 

Thanks for the advice. I will do that.

 

Hajo

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New Here ,
Feb 05, 2022 Feb 05, 2022

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I installed Premiere elements 2022 today and have the same problem

I uptated the laptop drivers.

NVIDIA 1060 with 6GB RAM

INTEL 8750H CPU

32GB RAM

1TB SSD Drive

2TB HDD

 

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Adobe Community Professional ,
Feb 05, 2022 Feb 05, 2022

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Try this graphics driver:

NVIDIA STUDIO DRIVER - WHQL

Driver Version: 511.65 - Release Date: Tue Feb 01, 2022
 here:

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New Here ,
Feb 06, 2022 Feb 06, 2022

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I updates it with the new drivers - did not help

Thanks Anyway

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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I tried to install the driver, but that did not work either.

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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I tried to install the driver, but that did not work either. By the way I contacted the adobe system incorporated ( I guess their mainoffice) with this problem and they were very poor in their repons. It is more than six weeks and still no solution.  

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Adobe Community Professional ,
Feb 08, 2022 Feb 08, 2022

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I don't know how you contacted Adobe.  For installation issues, start an online chat with techs here:  https://helpx.adobe.com/contact.html?rghtup=autoOpen 

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Adobe Community Professional ,
Feb 08, 2022 Feb 08, 2022

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Disregard issue in the title but try the solution.

Issue with Adobe Premiere Elements during launch

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Great, this works. I have my normal colors back. Thank you Ann. 🙂 

Hajo.

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