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Constant Freezing and failure to playback

New Here ,
Oct 17, 2022 Oct 17, 2022

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Hey everyone, 

 

Since adobe customer service refuse to help me with this, I was hoping someone here could help. I can't do anything on Premiere Elements 2021. It freezes and crashes every time I click elements organizer, attempt to add media, and make edits. It also doesn't let me use playback at all. The play button does not work. My computer is brand new and has plenty of hardware to support these simple actions. Thanks in advance. 

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Freeze or hang , Performance

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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You need to provide details for anyone to try and help
For example... What I have, with ZERO problems
Windows 11 Pro 64bit version 21H2
Premiere Elements 2021 upgraded to version 2021.4
Intel i9 Motherboard ASUS Prime Z490 P
64Gig Ram GTX 1650 MSI-GeForce-128-Bit-Graphics
nvidia STUDIO driver version 511.09 (NOT the Gaming driver)
motherboard automatically turned integrated Intel video off when installed GTX
TEAMGROUP 512Gig SSD for Windows and programs and usual MS Office Documents files
500Gig SSD Temporary work files and output when creating new video files
1T SSD Video and sound files from camera and other sources
.
What kind of video are you editing?
-hint 4k video on an underpowered computer will not play well

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New Here ,
Oct 17, 2022 Oct 17, 2022

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Thank you for the reply. 

Processor - 

NVIDIA GeForce RTC 1080TI

Video Card - 

NVIDIA GeForce RTX 2080 Ti

Ram - 

32G

 

I am editing a YouTube video (Beer Review). I am trying to do 4k Video. 

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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Your processor is NOT the 1080ti, that is a video adapter

 

Do you actually have TWO nvidia cards?

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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Very bottom left corner of a Windows computer display

RIGHT click the window

Select Device Manager

Click the arrow to the left of the names

When you click to the left of Display Adapters what does it show?

When you click to the left of Processors what does it show?

 

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New Here ,
Oct 17, 2022 Oct 17, 2022

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Processor - Intel(R)Core(TM) i9-9900k CPU @ 3.60GHz

Display - NVIDIA GeForce RTX 2080 Ti

 

Thanks again.

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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You should not have problems with that hardware... see next idea

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

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New Here ,
Oct 18, 2022 Oct 18, 2022

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I updated all my drivers, both studio and other and the problem persists. 

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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If I understand right, you have a brand new computer and installed two year old software.  Would you describe how you installed it?  I'm guessing something is missing but don't know what it might be.   Are there any error messages when it crashes?

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New Here ,
Oct 18, 2022 Oct 18, 2022

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Hey Bill, 

There are no error codes. The whole program freezes and I have to force quit it every time. It was working just fine for me 2 days ago and now it's useless. I bought it last year and installed it this year. It came directly from the adobe download link. 

 

Thanks.

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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LATEST

This may seem odd, but check the Audio Hardware settings in Preferences.  There have been times that audio processing gets overloaded and brings the program to a slow crawl.    Try setting Default Input to No Input.

 

It appears that routine windows updates may actually change that setting when you aren't looking!

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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I am out of ideas

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