Cross Dissolve transition not working with HEVC files (PE2020)

[tomek398]

Hi 

For some reason my mostly used transition Cross Dissolve doesn't work with HEVC source files.  Other transitions seems to be OK. I’ve checked a few of them. I have to use Cross Dissolve with my project. Source file come from GoPro camera. 

Is it a bug in the program?

https://youtu.be/NOS0YE6ca_0

Tom

[tomek398]

I've just noticed that Film Dissolve is also not working 

[Steve Grisetti]

Does it look any different when you render the timeline?

[tomek398]

Thanks for reply.

No. It is still the same after rendering. I have x264 clips in the same project and Cross and Film Dissolve work there. 

[tomek398]

https://youtu.be/KO-6H3yMUnU

[tomek398]

How can I contact support to report that bug?

[Steve Grisetti]

Click on Contact Us.

https://helpx.adobe.com/sea/support.all.html

[tomek398]

I've tried to use that automatic chat but I got "We didn't find a supported product in your account."

Of course I have Premiere Elements registered at my account. 

[Peru Bob]

Type "agent" in the chat box and you will bypass the robot.

[tomek398]

That problem hasn't been solved yet. I contacted support but they were useless. I sent them the link from the first post and the guy tried to convince me that the transition works but I can’t see it since there is little change between two adjacent clips…. Joke!

There is issue with HEVC files at least on my computer. I have it when working with 1080 files. It is better (but still there) when working with 4K