I'm trying to help someone complete a DVD project they were making using an older version of Premiere Elements, and they're looking for more choices of DVD template for their menus than just those installed by default.
Is there somewhere else that I can get these? I was hoping to install the complete pack for Premiere Elements 9, I know it's an old version but their machine isn't exactly cutting edge and it's the version their projects have all been produced in anyway.
Unfortunately I've already tried that twice now, haven't received a response. Even left it open while I worked; still nothing six hours later, I left a message asking to be e-mailed instead with another link, or when it's fixed but nothing so far, which is why I came here.
Has the ticketing system gone completely now? I used to use it for issues, I know it was sometimes slow but at least it eventually got a response and didn't require you to keep a browser window open on the off-chance someone might actually respond.
Premiere Elements 9 is so old by computer standards, I doubt Adobe servers have those files anymore. Worse, a legal tangle recently put Adobe in the position of having to establishing a two most current version support policy.