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Elements 2020 Import HEVC with GT 1030 & Intel 4700K (or Ryzen 3900X)

New Here ,
Jan 27, 2020 Jan 27, 2020

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Windows 10 Pro - clean install

Current systme uses integrated 4700K graphics.

I get the "System not configured for HEVC..." error.

Will using an Nvidia GT 1030 solve this issue?

I have followed the various Adobe help pages including having support connect to my computer. They left leaving me with a broken/not working Windows Store! Hence the clean install.

Support connected today and now they say it is an know ongoing issue which will be fixed with their next update.

Wondering if the card will solve the problem even after the update.

 

Looking for confirmation that a GT 1030 will help enable Premier Elements 2020 to import video files using the HEVC codec.

 

Converting all my videos with handbreak is not practical.

 

Will the following combination be suitable for working with importing HEVC files?

 

Ryzen 3900X
X470 chipset based Motherboared
GT 1030 Card  (Import, no export in HEVC)

 

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Error or problem , Import

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Community Expert ,
Jan 27, 2020 Jan 27, 2020

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I have no inside knowledge, so this is a user's guess (based of previous posts since November).  The HEVC/H.265 capability has a flaw.  It may be that the $.99 codec sold by Microsoft has changed or is flawed.  As other users here have posted, not everyone, including me, can get it to work on Windows 10 machines.

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New Here ,
Jan 27, 2020 Jan 27, 2020

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Thanks.

So when they get it working will the GT 1030 be sufficient ti get HEVC files to import?

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Community Expert ,
Jan 27, 2020 Jan 27, 2020

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I'm pretty sure that Premiere Elements doesn't use a GPU.  So, the GT1030 will be fine, but not likely to add any performance improvemnents.    

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