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Elements 2020 Redemption code not working

New Here ,
Jun 27, 2020 Jun 27, 2020

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I bought the DVD of Elements 2020.  I installed it on my MAC & then was asked to sign in. Then it asks me to enter Redemption Code & it says it's invalid.  I tried on different browers. I can't get to the serial number. There is not a serial number on the sleeve of either disk.

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LEGEND ,
Jun 28, 2020 Jun 28, 2020

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First, ensure that you are using the Mac serial number, which may be different from the Windows serial number.

Second, ensure that the number you are entering for Premiere Elements is a 24-digit number beginning with 1143. Photoshop Elements' serial numbers are also 24 digits long but begin with the number 1057.

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LEGEND ,
Jun 28, 2020 Jun 28, 2020

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And I hope it goes without saying that you must have at least version 10.13 of the Mac OS.

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New Here ,
Jun 30, 2020 Jun 30, 2020

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I am on 10.15.5 & I DO NOT have a serial number. That's the problem. I only have the Redemption code.

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Community Expert ,
Jun 30, 2020 Jun 30, 2020

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