Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Elements 22 crashes when editing GoPro 240fps video

New Here ,
Mar 28, 2023 Mar 28, 2023

Hello Adobe Community,

I have been using Adobe elements 22 for about 6 months now to make videos and have had few issues. Tonight I have found a problem I cannot seem to find a solution for. When trying to view/edit video from my GoPro 10, any videos I have shot in 240fps, 2.7k for ultra-slow-mo crash the program. Elements lets me put the video on the timeline(about 50% of the time, other 50%, crash) (expert mode) and play it, however if I try to do ANYTHING else it freezes the whole program and it crashes. 

I have the appropriate HVEC codecs purchased from the MSFT store, and edit other gopro footage without an issue.  My PC is brand new, with an i7 and NVIDIA GTX 4070ti, and I have had no other issues with other 4k footage.

Can anyone please help!?

Thanks. 

TOPICS
Crash , Error or problem , Freeze or hang
157
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 29, 2023 Mar 29, 2023

Most likely Elements is not optimized for 240 fps with and non standard framesize.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 29, 2023 Mar 29, 2023
LATEST

I agree with Ann. The program can not work with 240fps video.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines