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Elements 22 crashes when editing GoPro 240fps video

New Here ,
Mar 28, 2023 Mar 28, 2023

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Hello Adobe Community,

I have been using Adobe elements 22 for about 6 months now to make videos and have had few issues. Tonight I have found a problem I cannot seem to find a solution for. When trying to view/edit video from my GoPro 10, any videos I have shot in 240fps, 2.7k for ultra-slow-mo crash the program. Elements lets me put the video on the timeline(about 50% of the time, other 50%, crash) (expert mode) and play it, however if I try to do ANYTHING else it freezes the whole program and it crashes. 

I have the appropriate HVEC codecs purchased from the MSFT store, and edit other gopro footage without an issue.  My PC is brand new, with an i7 and NVIDIA GTX 4070ti, and I have had no other issues with other 4k footage.

Can anyone please help!?

Thanks. 

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Crash , Error or problem , Freeze or hang

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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Most likely Elements is not optimized for 240 fps with and non standard framesize.

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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I agree with Ann. The program can not work with 240fps video.

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