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Elements won't load on windows 10

New Here ,
Sep 17, 2021 Sep 17, 2021

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*** off no way to speak with *** adobe. Bad service.

 

My Elements won't load on my windows 8 updated to windows 10.

 

I do not want pages of artciles to read I will throw up. I want it fixed or a refund. Photo elements loads but not elements

 

Many tanks

 

N

 

Profanity removed... this is a family friendly forum... Moderator

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Crash , Error or problem

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Community Expert ,
Sep 17, 2021 Sep 17, 2021

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This is a user to user help forum. We can help you but we can't give you a refund. 

 

For that you'll need to contact Adobe Customer Care via chat.

https://helpx.adobe.com/sea/contact/what-contact-options.html

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Community Expert ,
Sep 17, 2021 Sep 17, 2021

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Exactly which version of Premiere Elements?

 

Two ideas that MAY work to run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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Community Expert ,
Sep 17, 2021 Sep 17, 2021

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You cannot help him either: does not want to read articles.

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