Error Message: "... incompatible display driver".

[ianm52471878]

Hello,

I've been using APE 11 since it was released, with no problems. However, within the past week or so the error message attached has been appearing when I try to open the software. It disappears if I click on "OK", but then the software doesn't run correctly, in that the Preview Screen stays white. If I click the play button I can hear audio, but no video appears. (See the other attachment.)

I've tried updating the driver, as suggested in the error message, but I seem to have the most recent driver already.

All advice welcome, please!

[Steve Grisetti · Accepted solution]

Go to the Intel, AMD or nVidia site and ensure you have the latest driver.

Then (on Windows 10) set your File Explorer to Show All Files  and browse to ProgramData/Adobe/Premiere Elements/11.0 and delete the BadDriver.txt file. (If you've got more than one version of Premiere Elements, it will be in the Premiere Elements directory folder.)

[ianm52471878]

Thanks! That did the trick beautifully.