Error opening Video Editor

[rdtrombs]

Everytime I open up Adobe Premiere Elements and try to access the video editor, it gives me an error:

"Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager."

I have followed a handful of different videos that addressed this issue and downloaded the application manager, to no prevail.

Customer service for adobe has been less than helpful.

Anyone have any ideas? Thanks

[Bill Sprague]

You are not offering much useful information.  What version?  What computer?  What operating system?  What is your customer experince?