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We have been receiving reports that Premiere Elements 2020 gives an error while trying to import HEVC files on Windows 10 computers.
Follow these solutions to fix the problem:
Install the HEVC video extension on your computer. Follow this article to download the extension, know the system requirements and other important information to enable HEVC decoding on Windows: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html#HEVCvideoextension
If the issue persists, go to Solution 2.
Fix the permissions for the plug-in folder by following the video given below:
If these solutions don't work, please contact Adobe support here: https://helpx.adobe.com/contact.html