FAQ: What should I do if Premiere Elements 2020 fails to import HEVC media files in Windows 10?

Adobe Employee ,
Feb 28, 2020 Feb 28, 2020

Copy link to clipboard

Copied

We have been receiving reports that Premiere Elements 2020 gives an error while trying to import HEVC files on Windows 10 computers.

 

PRE FAQ1.PNG

 

Follow these solutions to fix the problem:

Solution 1:

Install the HEVC video extension on your computer. Follow this article to download the extension, know the system requirements and other important information to enable HEVC decoding on Windows: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html#HEVCvideoextension

 

If the issue persists, go to Solution 2.

 

Solution 2:

Fix the permissions for the plug-in folder by following the video given below:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If these solutions don't work, please contact Adobe support here: https://helpx.adobe.com/contact.html

TOPICS
FAQ

Views

10.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 08, 2021 Nov 08, 2021

Copy link to clipboard

Copied

LATEST
My problem was I messed with the graphics settings in Windows allowing HDR
resolution this will stop you from being able to use files you record while
using this setting giving you the error.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines