Getting GPU support for a so far not supported but powerful GPU is painful and finally not possible

[pa16clipper]

Most recently I have installed (and registered) PRE 2021 on my beefy i9-9900K PC. The PC has fast storage components and a powerful graphics card, the nVidia GeForce RTX 2080 SUPER. The GPU is ideal for GPU support of rendering tasks. Under "General" settings I can see 2 lines:
- "GPU has been detected" (it was my 2080 S)
- "GPU will not be supported"

What? That is more than annoying. After some googling, I found a reference to an Adobe PRE GPU beta test program that allows PRE users to test (so far) unsupported GPUs. I applied for participation as a beta tester and after entering my data I got an email with a link to a file: "PREAddGPUSupportUtility".
I thought great - and clicked OPEN. And that's when the trouble starts. I should log into my MS account:
"Sign in to xxx.com and we'll give you access immediately".
But that didn't work, the message came:
"That didn't work.
We're sorry, but xxx.com can't be found in the adobe-my.sharepoint.com directory. Please try again later, while we try to automatically fix this for you".
I tried my other MS account login but the same error. I don't have an Adobe my.sharepoint.com account and besides I don't need one I don't know how to set one up either. After some email communication with the Adobe support I received the message:
"It can only be shared through one drive. I cannot share it here".
No, I don't want to install onedrive only because of this tiny utility. What is so precious about this little  tool that it cannot be sent via easy and common ways?  
In short: IT DOESN'T WORK - and Adobe is neither able nor willing to come up with a viable solution. 
It must be in ADOBE's interest (!) that their application runs optimally. Therefore testing the influence of different hardware configurations is essential. The user can relieve Adobe of this work and become a tester himself. So Adobe doesn't have to test it itself. This is called a WIN-WIN situation.
But Adobe puts incomprehensible obstacles in the way for willing users, even though they want to create added value for Adobe. The Adobe GPU Beta Test program is much too complicated because  even participation is a massive stumbling block that I can't jump over.

[Steve Grisetti]

Thank you for sharing.

This is a user to user forum. If you'd like to contact Adobe or ask for a refund, you're best to contact them via chat by logging into Adobe.com, selecting Help and Support and then Contact Us.

[pa16clipper]

Yes, sure I know, it is a user forum. I am an user and as an user I'd like to inform other user about my experiences with Adobe products and their related issues. That's the main point of an user to user forum, isn't it? 

In no case do I want a refund. How did you get this idea? And, no, I don't want to contact Adobe Support - again. I've already had mutiple contacts with Adobe support responsible for the beta test program and haven't got any viable  solution so far.  

I had hoped that this "GPU support issue" would be known to other users and that there would be users who had found a solution. The aim was to point out that there is a potential in PRE (support for not supported but powerful GPU's) that is worth being activated. And, that is only possible with the help of Adobe - but there are some difficulties. 

[Steve Grisetti]

So what can we do for you?

[pa16clipper]

Please, send me that little tool PREAddGPUSupportUtility preferably as Email attachment or via any other viable way, that's all. 

Thank you. 

[Steve Grisetti]

Again, this is a user to user forum. We don't work for Adobe.

[pa16clipper]

ok. understood. I have learned, that the ADOBE Support Community doesn't give any support for Adobe's products, right? Conclusion: An Adobe user forum is a forum where problems are discussed but Adobe does not give any solutions, Adobe stays out of this discussion.  

As I have already said (see above) I had hoped that this "GPU support issue" would be known to other users and that there would be any user who had found a solution. Nothing more.

Your question "So what can we do for you?" mislead me to the assumption you can do something. I was fully wrong. Final state: I give up. 

Thank you

[Ann Bens]

Don't have one drive, either.

But read this thread how to manually add the card to the list.

Last post.

https://community.adobe.com/t5/premiere-elements-discussions/rendering-rtx-3070-supported/m-p/121412...

You need to make the entry exact the name of your card,

[pa16clipper]

Thanks, Ann for the link.

But unfortunately I can't find (don't have?) the "allowlisted_cards" file in the Adobe PRE (2021) folder. 

In PrPro CS6 it's possible to simply add the name of your card to a text file "cuda_supported_cards" and you are fine. But where is the "allowlisted_cards" file in the PRE folder?

[Ann Bens]

Sorry, two posts up.

[pa16clipper]

sorry, two posts up only shows the case for a Laptop. I have a PC and do not see the "allowlisted_cards" file in the Adobe PRE folder.  

[Ann Bens]

The Laptop is the posters card you need to add your own.

Use Explorers search: its in Program Data (turn on hidden item)

[pa16clipper]

Great. Finally I could make it! Thank you Ann. After many unsuccessful contacts with different Adobe support contacts regarding GPU support, I finally get the decisive tip from you, the Community Expert. The nerves are down but the issue is solved. Thanks again. 

(Fortunately Steve G. was wrong who said that this user forum is the wrong place to solve an Adobe problem)

[Steve Grisetti]

Actually I didnt' say you couldn't find a solution for an Adobe issue here. I just said that there's no point in screaming at us and demanding we provide a fixed file for you.

Though I also underestimated people like Ann, who can often find solutions to that not even us old veterans aren't even aware of.

Glad you found help.

[pa16clipper]

"Actually I didnt 'say you couldn't find a solution for an Adobe issue here".
Yes, you did. Here is what you've said:
"This is a user to user forum. If you'd like to contact Adobe or ask for a refund, you're best to contact them via chat by logging into Adobe.com, selecting Help and Support and then Contact Us".

From your reply I should learn that I'm wrong in this forum because there is no help for me here. 

Am I wrong if I assume that this answer should unequivocally stall my post?

What I have learned instead is that even "old veterans" do not know all details, what I did not expect at all.

I expected that there would be a true motivation to find a solution. A solution that was eventually given by another forum expert member, probably not an "old veteran".

My conclusion: I was able to convince myself that the Adobe Support Community is a helpful address to find solutions to problems. Even if it sometimes crunches at the beginning, and even this community doesn't work for Adobe - this community provides real added value for Adobe.  

[Steve Grisetti]

I'm glad you found a solution.