Go Pro 4K to Premiere Elements 14

[ksdoubledrop]

I'm struggling to figure out how to import and edit 4K footage from my GoPro Hero 7. I keep getting "Generic error has occurred" or something similar to that message. I am just testing the go pro for now. The 2.4k works, but wanted to use the camera to its fullest. I'm not the best at understanding all of the options. Maybe I don't want to record in 4K for another reason. Any help is appreciated. 

[Steve Grisetti]

Some people have reported trouble trying to load 60 or 120 fps 4K into the program. This is going to be a particularly challenging issue for you because you are using such an old version of the program.

What is the frame rate of your video? Also, is it MP4 or MOV?

[ksdoubledrop]

Hi Steve, I need to look closer and get you a better answer but I believe it's 4K 30, if that helps. I will check but think it's MP4 and only way I know that is when I look at the properties on the video files. Do you think there would be much difference noticeably if I use that 2.4 setting since I know they upload to Premiere Elements 14. It may be worth me upgrading to a newer Adobe. Recommendations?

[Bill Sprague]

Another possibility is that you have selected "HEVC", also called H.265, codec settings in the GoPro for smaller file sizes.   If you did, that won't work in Premiere Elements 14.

[ksdoubledrop]

Thank you. I will try to see if I can find that about the HEVC codec setting. Appreciate it!

[Bill Sprague]

"worth me upgrading to a newer Adobe. Recommendations?"

If you can wait about three weeks and Adobe sticks to the same annual schedule, there will be a 2021 version released.