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GPU shows unsupported even though it is in the list

New Here ,
Jul 09, 2021 Jul 09, 2021

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I have an NVidia GEForce GTX 1060 6 GB GPU.  The GPU shows up as being supported on the list here:

https://helpx.adobe.com/premiere-elements/using/gpu-acceleration.html#recommended_cards

 

However, in Premiere Elements 2021 when I go to Preferences->General, the detected graphics processor is correctly identified as the GTX 1060, but it states that it is unsupported.

defaultqtsuc8xn180t_0-1625842641777.png

I'm running Windows 10 21H1 and have updated my Nvidia drivers to the latest version.

 

I tried contacting support and they walked me through that is clearly a generic debugging list:

  • Delete the preference files for Premiere Elements
  • Make sure that the program folders had read/write permissions
  • Double check my computer's capabilities (i7-7700 with 32 GB)

I'm running on a local admin account.  I gave up when they tried getting me to create a new local test account on Windows afte I spent an hour with them.

 

I'm open to other suggestions.  

Carlos

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Error or problem , Performance

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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Make sure the studio driver is installed.

https://www.nvidia.com/Download/driverResults.aspx/176849/en-us

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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