Green Lines on Premiere Elements

[defaultgqxun6ls5861]

Hi,

I've just purchased Adobe Premiere Elements and get green lines across the footage.

I am not technically minded and have seen people discuss drivers. I have checked and both the drivers on my laptop (Intel UDH Graphics 360 and Nvidia GeForce GTX 1650) and neither of them have the roll back driver option available. (The button is greyed out)

I am worried to update the drivers as I use my laptop for work and don't want to mess up any settings currrently on the laptop.

Because I am a computer novice I am having difficulty in resolving this. It's disappointing to buy a new product and not be able to use it. I didn't anticipate having to make changes to the laptop to make it work. 

Is this an easy solution / step by step to resolve this for someone that doesn't understand computers?

Many thanks for your help and sorry for my lack of knowledge in advance.

[Steve Grisetti · Accepted solution]

Updating the driver is really your only option if you're dealing with green lines on your video preview.

[defaultgqxun6ls5861]

Thanks for your reply. Would I need to update about the Intel and Nvidia drivers?

[John T Smith]

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.in/Download/driverResults.aspx/177929/en-in
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[defaultgqxun6ls5861]

Thank you for your reply. I've updated the Intel driver and that seems to have fixed it. It is super helpful to know the correct settings to update the Nvidia driver so thank you for posting.