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Had elements installed on my computor. Computor crashed.Acer fixed my computor. No elements on it.

New Here ,
Sep 08, 2020 Sep 08, 2020

Had elements installed on my computer. Computer crashed during a storm. Sent computer to ACER to be fixed. Got computer back, no elements. Is there a way I can contact adobe to get it reloaded? I originally bought and installed it.

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Community Expert ,
Sep 08, 2020 Sep 08, 2020

What version do you have?  If it is a newer version and you have the serial number, you download the installer.  If it is an older version you need some help from Adobe support.   Open a chat session using the icon in the lower left corner here:  https://helpx.adobe.com/support.html

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Community Expert ,
Sep 08, 2020 Sep 08, 2020
LATEST

Do you have the installation files or disc?

Was it registered with Adobe?

Was it purchased from Adobe?

What operating system?

And as was asked: What version of Premiere Elements?

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