• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

HEVC files totally break the software

New Here ,
Jun 05, 2023 Jun 05, 2023

Copy link to clipboard

Copied

Hi,

 

So I was editing a video with multiple clips, as I frequently do, but recently I have started recording content using the AMD HEVC hardware encoder and have encountered serious issues trying to imput them into premiere elements. When I first attempted to do so, it provided me with an error box, and a link for more info.

It directed me to this page - https://helpx.adobe.com/uk/premiere-elements/using/hevc-decoding-on-windows.html

However, the download here inconsistent. At first I could not download it as it stated it would not work on my PC, but now it says it will work and that I have, in fact, already downloaded it. It appears nowhere on my app list. I also spent the £0.79 on the official HEVC codec from the microsoft store, and that does appear in the app list. It now allows me place HEVC files in Premiere Elements timeline. However doing so is terrible idea. It does not load, crashes the software to the point task manager is needed to close it & I need to clear the cache to get it to run again AND corrupts my save file.

 

Why is this a thing? Every othe program on my PC opens these videos fine, which leads me to believe it is Premiere Elements that is the problem.

TOPICS
Error or problem , Freeze or hang , Import

Views

145

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 05, 2023 Jun 05, 2023

Copy link to clipboard

Copied

See if the https://handbrake.fr/ open source transcoder/converter will read the video and create a new file that you may edit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 05, 2023 Jun 05, 2023

Copy link to clipboard

Copied

Opening and play files is not the same as editing those files.

H.265 can be a big pain in the....... when it comes to editing: too compressed.

If I were you, I would stick to H.264.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

LATEST

The problem with that is, I did change for a reason. The quality of H.264 videos is shockingly bad. Not Premiere Elements fault, but it is. Here are some examples - 

H.264 looks like this - 

 

h.264.png

 

 H.265 looks like this - 

 

h.265.png

Can you tell why I want to use H.265?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

UPDATE - The program is now struggling with the most basic tasks - even in saves that have never held HEVC files. 

Audio goes missing, clips appear grey on the timeline etc.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines