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How can I get Elements Premiere to recognise my phone?

birdcalls
New Here ,
Aug 07, 2017 Aug 07, 2017

When I try to import photos from my Galaxy 5 Premiere Elements does not recognise my phone.  It has done so successfully MANY times in the past.  Now the window reads "no device found."  I do have the phone connected with the supplied cable.

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