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Import issue h.264 2.5k 60fps

New Here ,
Nov 06, 2020 Nov 06, 2020

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Hi Guys!

 

I'm using APE 2021 on mac and cannot import h.264 2.7k 60fps mp4 files.

Files were recorded on hero 8 black, imorted to ipad (works perfectly fine in luma fusion in ipad pro 2017), and then transfered from ipad to mac book pro (2019 model)

I'm keep getting an error that "this type of file is not supported or the required codec is not installed".

Tried to do import it with different projects settings but nothing worked so far.

 

Any ideas? Am I missing some codec that needs to be installed?

Apologizes if the question is silly, I'm totally new to mac.

 

Thanks! 

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Crash , Import

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Btw when trying to import directly APE I do not see the files in photos. I can "see them only when trying to import using Adobe Elements organizer.

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Community Expert ,
Nov 07, 2020 Nov 07, 2020

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Technically 2704x1520 2.7K video isn't supported in the program -- but there may be other factors also.

 

Open Hero 8 video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of this report and paste it to this forum. With this complete report we'll better be able to advise you.

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Community Expert ,
Nov 07, 2020 Nov 07, 2020

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If it helps, you could put a clip in DropBox or similar and I'd have fun seeing what it does, or does not, on my Windows computer.  

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Adobe Employee ,
Nov 08, 2020 Nov 08, 2020

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Hi @Karol5FCA,

Can you share the screenshot of the error you are getting? Also, please share the machine details such as OS version, graphic card details, RAM etc.

And as already asked by @Bill Sprague , can you share a sample file as well?

 

Thanks,

Anubhav

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Hi Guys! Sorry for such late replay!

I'll provide all of the info after 22.11 (visiting family right now with no macbook next to me :() 

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