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Import issue known and not solvable

New Here ,
May 29, 2024 May 29, 2024

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Dear Adobe Customer Care, 
 
Sadly, even after the kind interventions of your support members, the import problem remained. After the changes your support members have made, my otherwise perfectly working hardware turned into a slow and woody piece of equipment.
After discussing it briefly with your technician, who assured me everything would work just fine now, the issue with Abode Premiere ELements 2024 and my GPU seems to be well known on other forums on the internet.
After redoing things back to normal, the pc works fine again, but Adobe Premiere Elements 2024 is yet again disfunctional.

Weirdly, the trial version worked just fine, the problems started after purchasing the full version.
Since the purchased software is not compatible with my system, I have no other choice then to abandon and request for a refund of my purchase.
Looking forward to read your reply with informations on how you will proceed.

Sending you a simple e-mail seems near to impossible with the no-reply one direction e-mails youhave sent. Hence my retreat to this forum as it is the only link I could find.
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Community Expert ,
May 29, 2024 May 29, 2024

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Moved from Premiere Pro to Elements forum.

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LEGEND ,
May 29, 2024 May 29, 2024

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This is not Customer Care. This is the user to user forum -- and unfortunately none of us can help you get a refund.

 

You'll need to contact Customer Care via chat to arrange a refund.

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Community Expert ,
May 29, 2024 May 29, 2024

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LATEST
quote
request for a refund of my purchase.

By @D.S.H.37695295r73o

 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

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