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Importing MOV Files into APE 14 - fails.

Community Beginner ,
Jul 16, 2018 Jul 16, 2018

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Why will Premier Elements 14 on Win 10 no longer import *.MOV partially transparent video files - I get a MSVCR110.dll error on start up.  I need to get this resolved right away. I am being told to use Camtasia rather, why?  I tried installing Quicktime but that did not resolve the problem.

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New Here ,
Jul 16, 2018 Jul 16, 2018

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I am unable to download video file from  my DJI drone into Elements 18 to get smooth playback.Loaded into windows 10 photos and opened with VLC play I get smooth playback.sounds like a related issue

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Community Beginner ,
Jul 16, 2018 Jul 16, 2018

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Hi Dennish, No, they are not related.  My DJI Drone files are MP4 format.  These are MOV format files that have 'alpha' transparent content. Back in 2017 I was able to import these MOV media into Adobe Premier Elements 14 without any issue.  Now I get a warning message when starting the app and the app will no longer open MOV files.

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Adobe Community Professional ,
Jul 16, 2018 Jul 16, 2018

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Who is telling you to use Camtasia?  MOV containers can have a lot of different codecs.  Premiere Elements is only aimed at common camera video formats.  What is  a "partially transparent video file" and where does it come from?

Version 14 is a few years old.   Googling the error code suggests that between when it worked for you and now, there were updates to  "Microsoft Visual C++ Redistributable" which can come from Microsoft or from installing a program. 

The first thing I would do is uninstall and reinstall Premiere Elements using your serial number.  It could put the correct "Redistributable" back in place. 

Do you need a fresh installation file?

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Adobe Community Professional ,
Jul 16, 2018 Jul 16, 2018

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To Dennish....  Would you start a fresh question for your topic if you have not already done so?

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